Ideally the customer would provide medical records and/or reports that identify the diagnosis, prognosis, restrictions and functional limitations. These records may include reports from the physician, other medical specialists, occupational, physical and/or speech therapists. Psychological evaluation and counseling therapy reports may also be beneficial. If the customer has SSDI or SSI, either the award letter, bank statement or statement from Social Security should be taken. VR will make copies of all relevant documents and return the original to the customer. Any record from a professional regarding the disability is acceptable. If the customer does not have appropriate records, the customer may sign a 'release of information' form that will allow VR to obtain the records from the source. If no records exist VR may authorize and pay for examinations and/or evaluations.