The customer can request a VR counselor of his choice or change the counselor at any time in the process. The request may be made to the VR counselor or the office supervisor. However, this should not be resorted to as the first step to resolve a conflict or denial or services. The FWD and their advocates (AgrAbility staff) have a responsibility to educate the VR counselor of the concerns and important issues related to the functional limitations of the FWD and how that relates to their business of agriculture. Of course the VR Counselor has to be open and receptive to learning the farm functions and farm culture. After taking these steps if the customer is not able make progress with the VR counselor, a change in counselor may be considered.