VR counselors have to determine eligibility of applicants within 60 days of receiving the application. The formal application is received at the first meeting with the VR Counselor. It is assumed that all necessary records are available with the VR counselor during this period. Any necessary evaluations will be authorized (no cost to the customer) and completed within this time. VRCs strive to complete eligibility as soon as possible. The period can only be extended due to reasons beyond anybody's control and with consent from the customer.